Privacy Policy
Last updated: 28/10/2026
Data we collect
- Enquiry and contact forms: first name, last name (optional), email address, phone or WhatsApp number (optional), the item you ask about, delivery country, postcode (optional) and your message. We also record the page you sent the form from and, if you arrived from an advert or link, the campaign details in that link (such as utm_source or a click ID).
- Orders: name, email, phone, delivery and billing address, the items you buy and payment status. Card details are entered on Stripe’s secure page and are never seen or stored by us.
- WhatsApp: if you message us on WhatsApp, we receive your phone number, name and messages.
Lawful basis
- Contract: to process and deliver your order and handle returns.
- Legitimate interests: to answer your enquiries and improve our service.
- Legal obligation: to keep sales and tax records.
- Consent: for any marketing emails. You can withdraw consent at any time.
How we use and store your data
We use your data to answer enquiries, process orders, arrange delivery and keep you updated about your order. General enquiries are kept for 12 months after our last contact and then deleted. Order records are kept for 6 years for tax and accounting purposes. Data is stored securely with the processors below.
Third-party processors
- Cloudflare: website hosting and security
- Stripe: card payment processing
- GoHighLevel: storing enquiries and order communications
- WhatsApp (Meta): if you choose to message us there
- [Courier(s)]: delivering your order
Some processors may store data outside the UK. Where they do, appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations are in place.
Marketing and opting out
We only send marketing emails if you’ve agreed to receive them. Every marketing email includes an unsubscribe link, or you can email us to opt out.
Your rights under UK GDPR
You have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. Email fahdeskeyconsultancy@gmail.com to make a request. We’ll respond within one month.
If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.